Delivery and Returns Information

 

Delivery of Prints

Delivery to UK addresses is free of charge. Please allow up to three working days for the dispatch of A5, A4, and A2 prints. A1 prints are created and dispatched within 7 working days. 

All non-UK orders will be sent with full tracking information. The same dispatching timescales apply. 

From the date of dispatch delivery can be expected within one to three working days to UK addresses. Please allow longer for international deliveries, and busier calendar holidays (Christmas etc.) 

Packaging

Both A5 and A4 prints are sent flat in reinforced cardboard envelopes.

A3, A2 and A1 sized prints are sent rolled in recycled cardboard tubes. 

All prints are carefully wrapped in tissue paper, or a card envelope. 

Return Policy

If for any reason you are unhappy with your purchase, we operate a 30 day return or exchange policy. If 30 days have elapsed since receiving your purchase, please get in touch.  

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return we will require a receipt or proof of purchase. If you have ordered through Fellographer.com please quote a name and an order number. For Etsy purchases please quote your name, date of purchase, and an order reference number.  

If your order arrives damaged please get in touch explaining the issue. Please also send us a photo or two along with your order number/date of purchase and state whether you would like a replacement or a refund. We will then email you with the address to send your return.

Once your return is received and inspected, we will send you an email to notify you that I have received your returned item. If approved all monies will be refunded back to the method of payment used at the time of purchase. Please note that the purchaser will be responsible for the cost of the return postage. 

If you require any further information, or need help with an order, you can email us at contact@fellographer.com